Frequently Asked Questions (FAQs)

What does TreAura sell?

TreAura offers commemorative collectibles, custom coins, personalized keepsakes, meaningful gifts, and selected display or gift accessories. Product availability may change as we release new themes, holidays, and limited collections.

Are TreAura commemorative coins legal tender?

No, unless a product page expressly states otherwise. Our commemorative coins, challenge coins, medals, and tokens are collectible or decorative products. They are not issued currency and cannot be used as money.

What materials are used?

Materials vary by product and are listed on the relevant product page. Many collectible pieces are made from durable base-metal alloys with plated, polished, antique, painted, or enamel-style finishes. Unless expressly stated, products are not made from precious metal and should not be treated as investment bullion.

Will the actual color look exactly like the screen image?

We work to present product colors accurately, but screens, lighting, photography, metal finishes, and manufacturing batches can affect appearance. Minor variations in tone, texture, polish, relief, or placement are normal and do not necessarily indicate a defect.

How should I care for a collectible coin?

Handle it with clean, dry hands and store it in a dry place. Avoid moisture, chemicals, perfume, salt, abrasive cleaners, and prolonged direct sunlight. Use a soft, non-abrasive cloth if gentle cleaning is needed. Do not polish antique-finished products, as polishing may remove the intended finish.

Is TreAura affiliated with a team, league, federation, tournament, government agency, celebrity, or public figure?

TreAura is an independent retailer. Unless a product page expressly states an official license or affiliation, no sponsorship, endorsement, or affiliation should be assumed.

🎨 Custom Orders

Can I create my own commemorative coin?

Yes. We may offer custom 2D and 3D coin production for individuals, businesses, clubs, teams, events, memorials, and special occasions. Available options, minimum quantities, pricing, and production requirements are shown on the custom-product page or confirmed in writing.

What is the difference between 2D and 3D?

2D: Raised and recessed areas generally use flatter, clearly separated levels. This option works well for logos, text, line art, and color-filled designs.
3D relief: Sculpted surfaces use gradual height and depth to create a more dimensional appearance. This option is suitable for portraits, figures, and detailed artistic relief.

What are the minimum custom quantities?

Unless the product page or written quote states otherwise:

2D custom orders: minimum 10 pieces;
3D custom orders: minimum 100 pieces and may require a one-time mold or setup fee.

The applicable quantity, unit price, setup fee, and mold fee shown on the product page or written quotation at the time of purchase will control.

What artwork should I submit?

For best results, submit a high-resolution, front-facing image. Coin artwork should be a standard circular design whenever the product requires a round coin. Include separate files for the front and back, and make sure all text is legible. Vector files are preferred when available.

Do not submit content you do not have permission to use. By uploading artwork, you confirm that you own it or have the necessary rights and authorization for production.

Will I receive a proof?

When a proof is included, we will send it to the email address associated with the order. Carefully check spelling, dates, layout, colors, quantities, and all other details. Production may begin after approval. Changes requested after approval may create additional costs and delays and may not be possible.

How long does custom production take?

Standard custom production usually takes approximately 5–7 business days after complete artwork, order details, payment, and any required proof approval are received. Complex or large orders may require more time. Shipping time is additional.

Can I cancel a custom order?

Contact us within 12 hours of purchase. Custom orders cannot usually be canceled once design work, proof preparation, mold creation, material preparation, or production has begun. Please review the Refund & Return Policy for full details.

📦 Orders and Shipping

How long will my order take?

Ready-made items are generally processed in 1–5 business days. Custom products generally require 5–7 business days of production after all required information is confirmed. Shipping commonly takes 7–14 business days for major destinations and 10–20 business days for other international destinations.

All times are estimates. Customs, weather, carrier disruptions, holidays, remote locations, and high order volume can cause delays.

Do you ship internationally?

We offer shipping to many international destinations. Available countries and shipping methods will appear at checkout. Certain postal-code areas, restricted locations, or destinations not served by our carrier may be unavailable.

How can I track my order?

When tracking is available, a shipping confirmation will be sent by email. Allow 2–5 business days for the first tracking update. International tracking may pause while the package moves between countries or carriers.

Why did I receive only part of my order?

Products may ship separately because of customization, availability, warehouse location, or package limits. Check your shipping confirmation for multiple tracking numbers. The remaining package may still be in transit.

Will I have to pay customs fees?

Possibly. Your local government may collect import duties, taxes, brokerage fees, or other charges. Unless checkout states otherwise, these costs are the customer's responsibility and are not included in TreAura's prices.

Why are you asking for my tax identification number?

Some countries and carriers require a recipient tax or identification number for customs clearance. If it is required, we will contact you using your order information. Providing incomplete or inaccurate information may delay or prevent delivery.

Can I change my shipping address?

Contact support@treaura.com within 12 hours of ordering. We will try to update the address, but changes cannot be guaranteed after processing or shipping begins.

What does VIP Priority Processing include?

VIP Priority Processing moves your order ahead in our internal handling or production queue. It does not guarantee delivery by a specific date and does not prevent customs or carrier delays.

💳 Payments, Changes, and Discounts

What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other secure options depending on your location.

When will I be charged?

Payment is generally authorized or collected when you submit the order. An order is not confirmed until the payment provider successfully processes the transaction.

Can I use more than one discount code?

Unless a promotion states otherwise, discount codes cannot be combined. Some products, bundles, custom orders, shipping fees, or gift cards may be excluded.

I forgot to use a discount code. Can it be added later?

Contact us as soon as possible. We cannot guarantee that a code can be added after checkout, particularly if the promotion has ended or the order has already been processed.

↩️ Returns and Order Problems

What is your return policy?

Eligible, unused, non-custom items may be returned within 30 days after delivery. Personalized and custom-made items are generally not returnable for change of mind. Please read our Refund & Return Policy for complete eligibility requirements.

What should I do if my item arrives damaged or incorrect?

Email support@treaura.com within 7 days of delivery. Include your order number and clear photos or video of the item, packaging, and shipping label. Keep all packaging until the review is complete.

When will I receive my refund?

After an approved return is received and inspected, we generally initiate the refund within 3–7 business days. Your bank or payment provider may require additional time to post it.

🎁 Gifts and Bulk Orders

Can I send an order as a gift?

Yes. Enter the recipient's delivery address at checkout. If gift notes or special packaging are available, those options will appear on the product page or during checkout. Prices are generally not printed inside the package, but customs documents may need to show the declared value.

Do you offer wholesale or bulk pricing?

Bulk options may be available for selected products and custom orders. Contact support@treaura.com with the product, desired quantity, destination country, and required delivery date.