Mix and Match

Contact information

πŸ’¬ We’re Here to Help

Questions about a product, an existing order, shipping, returns, or a custom design? Send us a message and our customer support team will be happy to assist.

πŸ“§ Customer Support

Email: support@treaura.com
Typical response time: 1–2 business days

Business hours:
Monday–Friday: 09:00 AM–06:00 PM
Weekend: 09:00 AM–05:00 PM

For the fastest assistance, please use the same email address used to place your order and include your order number in the subject line.

🧾 What to Include

To help us resolve your request quickly, please include:

  • Your full name;

  • Your order number, if applicable;

  • The email address used at checkout;

  • A clear description of your question or concern; and

  • Relevant photos, videos, screenshots, or tracking information.

🎨 Custom Orders

For custom coin or personalized-product questions, please also include:

  • Desired quantity;

  • Preferred 2D or 3D technique;

  • Required size and finish;

  • The date you need the order;

  • Front and back artwork, if available; and

  • Any wording, names, dates, or colors that must appear.

Please do not send confidential financial information, passwords, or full payment-card numbers by email.

πŸ“¦ Order Changes

If you need to cancel an order or correct the shipping address, contact us within 12 hours of purchase. We will make reasonable efforts to help, but changes are not guaranteed once processing, customization, production, or shipping has begun.

πŸ“Έ Damaged or Incorrect Orders

Contact us within 7 days of delivery and attach clear photos of:

  • The product and the affected area;

  • The outer package and shipping label;

  • The internal packaging; and

  • All items received in the shipment.

Please keep the product and packaging while we review your claim.

🏒 Business Information

Company: usyours llc
Company office: 30 N GOULD ST STE R, SHERIDAN, WY 82801, USA
WhatsApp/Phone: +1 (307) 412-7168
Email: support@treaura.com

Please note that our business address is not automatically a return facility. Do not send a return to any address until our support team has approved the return and provided the correct instructions.