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Last updated: August 3, 2026

TreAura respects your privacy. This Privacy Policy explains how TreAura and its operating entity, usyours llc (“TreAura,” “we,” “us,” or “our”), collect, use, disclose, retain, and protect personal information when you visit www.treaura.com, make a purchase, create an account, contact us, upload a custom design, subscribe to marketing, or otherwise use our website and services (collectively, the “Services”).

This policy does not apply to third-party websites or services that we do not control.

🔎 Personal Information We Collect

The personal information we collect depends on how you interact with the Services and may include:

Information You Provide Directly

• Contact details: name, email address, phone number, billing address, and shipping address;

• Account details: login credentials, saved addresses, preferences, and account activity;

• Order and transaction information: products purchased, order value, payment status, discounts, returns, refunds, and shipping information;

• Payment-related information: payment method and transaction details. Full card information is generally handled by our payment processors and is not stored directly by TreAura;

• Customer-support information: messages, emails, photos, videos, reviews, claim information, and other content you send us;

• Custom-product content: artwork, photographs, logos, names, dates, inscriptions, design instructions, and proof approvals;

• Marketing preferences: email or SMS subscription status and promotion preferences; and

• Any other information you choose to provide.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• IP address and approximate location;

• Device type, operating system, browser type, and language;

• Cookie identifiers, advertising identifiers, and session information;

• Pages and products viewed, links clicked, search activity, cart activity, and referring pages;

• Dates, times, and duration of visits;

• Website performance, diagnostic, security, and error information; and

• Interactions with our emails, advertisements, and marketing campaigns.

Information From Other Sources

We may receive information from Shopify or another commerce platform, payment processors, fraud-prevention providers, shipping carriers, fulfillment partners, analytics providers, advertising partners, social networks, and other service providers. We may combine this information with information we collect directly.

⚙️ How We Use Personal Information

We may use personal information to:

• Process payments and fulfill, customize, ship, track, return, or refund orders;

• Create and manage customer accounts;

• Prepare custom artwork, proofs, molds, and personalized products;

• Communicate about orders, shipping, customs, tax-identification requests, returns, and support cases;

• Provide requested customer service;

• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions;

• Maintain, troubleshoot, secure, and improve our website, products, and Services;

• Analyze website traffic, customer preferences, and campaign performance;

• Personalize content, product recommendations, and advertising;

• Send marketing emails, SMS messages, or other communications when permitted;

• Comply with legal, accounting, tax, customs, regulatory, and recordkeeping requirements;

• Enforce our Terms of Service and protect our rights, customers, personnel, and partners; and

• Carry out another purpose disclosed at the time of collection or with your consent.

⚖️ Legal Bases for EEA and UK Users

Where applicable under European or UK data-protection law, we process personal information based on one or more of the following:

• Contract: to process and deliver your order or provide requested Services;

• Legitimate interests: to operate, secure, analyze, and improve our business, prevent fraud, and communicate with customers, provided those interests are not overridden by your rights;

• Consent: for certain cookies, advertising, or marketing communications, which you may withdraw at any time; and

• Legal obligation: to comply with tax, customs, accounting, law-enforcement, or regulatory requirements.

🤝 How We Disclose Personal Information

We may disclose personal information to:

• Commerce and hosting providers that operate our storefront and technical infrastructure;

• Payment processors that authorize and process transactions;

• Fulfillment partners, manufacturers, warehouses, carriers, and customs providers that make and deliver orders;

• Customer-service and communication providers that support email, chat, SMS, reviews, or help-desk functions;

• Analytics, advertising, and marketing partners that measure performance, personalize content, or deliver relevant advertising;

• Fraud-prevention, security, and professional advisers such as accountants, auditors, insurers, consultants, and attorneys;

• Government bodies, regulators, courts, law enforcement, or other parties when disclosure is reasonably necessary to comply with law or protect rights and safety; and

• A buyer, investor, successor, or adviser in connection with a merger, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Our use of advertising or analytics cookies may be considered a sale or sharing of identifiers, device information, or internet activity under those laws. You can exercise applicable opt-out rights through our Your Privacy Choices page, cookie-preference tool, a recognized opt-out signal, or by contacting us.

🍪 Cookies and Similar Technologies

We use cookies, pixels, local storage, tags, and similar technologies to:

• Keep the website and checkout functioning;

• Remember cart items, language, region, and preferences;

• Maintain security and prevent fraud;

• Understand website traffic and performance;

• Measure marketing effectiveness; and

• Personalize content and advertising.

Some cookies are necessary for the Services to work. Where required, non-essential cookies are used only after you provide consent. You can manage available choices through our cookie banner or Cookie Preferences link. Browser settings may also block cookies, but doing so can affect website functionality.

📣 Marketing Communications

If you subscribe to marketing, we may send product updates, offers, and other promotional messages. You can unsubscribe from marketing emails using the link in any email. For SMS, follow the opt-out instruction in the message. We may still send non-promotional communications about transactions, security, account status, or customer-service requests.

🗃️ Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing Services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal, tax, customs, or accounting obligations.

Retention periods vary based on the information, the nature of our relationship, legal requirements, and whether the information is needed for an unresolved claim. When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it.

🔐 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us if you suspect unauthorized account activity.

🌍 International Data Transfers

TreAura, our commerce platform, and our service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

👤 Your Privacy Rights

Depending on your location, you may have the right to:

• Confirm whether we process your personal information;

• Request access to or a copy of personal information;

• Correct inaccurate personal information;

• Request deletion of personal information;

• Receive certain information in a portable format;

• Restrict or object to certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of the sale or sharing of personal information or targeted advertising;

• Limit certain uses of sensitive personal information, where applicable;

• Appeal a decision concerning a privacy request; and

• Lodge a complaint with your local data-protection authority.

To submit a request, email support@treaura.com with the subject line Privacy Request or use the method shown on our Your Privacy Choices page.

We may need to verify your identity before completing a request. Verification may require information reasonably connected to your account or recent transactions. Authorized agents may submit requests where permitted, but we may require proof of authorization and may verify the consumer's identity directly.

We will not discriminate against you for exercising an applicable privacy right.

🌐 Global Privacy Control and Browser Signals

Where required by law and technically detectable, we treat a recognized Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal. Because these choices may be browser- and device-specific, you may need to repeat the selection on each browser or device.

👶 Children's Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

🔗 Third-Party Links

Our website may link to third-party websites, social networks, payment services, or other services. We do not control their privacy or security practices. Review the privacy policy of any third party before providing information.

📝 Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, regulatory, or technical changes. The revised version will be posted on this page with an updated date. If required by law, we will provide additional notice or obtain consent.

💬 Contact Us

For privacy questions or requests, contact:

Email: support@treaura.com
Subject line: Privacy Request
WhatsApp/Phone: +1 (307) 412-7168
Company: usyours llc
Company office: 30 N GOULD ST STE R, SHERIDAN, WY 82801, USA
Business hours: Monday–Friday, 09:00 AM–06:00 PM; Weekend, 09:00 AM–05:00 PM

If you are in a jurisdiction that gives you the right to contact a data-protection authority, you may also submit a complaint to that authority.